Disgruntled C Gmg

No Contact Information

Sunrooms and More installed a patio enclosure over our deck and it's retaining water in the ceiling. We've been trying to contact them about our warranty and all the phone numbers are either disconnected or no longer in service. They sold us on the warranty and quality which appears to be non-existent.
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Loss:
$8000
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Jeff h Ufv
map-marker Lexington, Kentucky

Pissed

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Paid all that money and 4 yrs later still leaks Very bad they came out 4 times And said it was fixed yeah right. Should of riped it out while they wede still open and drove the peice of *** room and mt truck throught their front door
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Reason of review:
Bad quality
Anonymous

Sunrooms And More - Porch Installation Review

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Cover porch is leaking since they installed it...I have reported it several times for 3 year's now..witch I have a lifetime warranty...they have sent out repair men to patch up the leaks but it still leaks everytime it rain and water stands in gutter because it is off balance..now the gutter looks like it has mold on it...I need for them to replace ith a new gutter.. ..they are the worst company I have ever encountered.
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Reason of review:
Bad quality
Anonymous
map-marker Florence, Kentucky

Very bad company

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My mother hired this company and Jarod to do a bath surround for her. She is 75 yrs old and gave him 1/2 the money for the job.

After 8 weeks she had not heard from the company. I began to call and leave messages. The only person we could ever reach was Joyce, who frequently did not answer the phone or return calls. Only after 10 weeks, threatening to file a complaint with the states attorney general and then calling the manufacturer of the product, did we get a call back.

13 weeks down the road and we finally came to an installation date. At this time Jarod stated the items were in the warehouse and had been there for some time.We repeatedly asked for a refund and were told no, " because the items were in the warehouse and couldn't be returned". I traveled 450 miles one way to be present for the installation. Prior to leaving Ga I texted Jarod and reconfirmed all install info.

On install day the crew arrived 2 hrs late and did not have all the correct material for the install. I immediately texted Jerod the error and he stated it must have been shipped incorrectly and he would check on it. This should have been ckd when I texted him to confirm install details before I left Georgia and again when the items were loaded on the truck. The installers installed all they could and attempted to reach Jerod for further instructions.

After a 3 hr wait where the only working bathroom was torn apart he stopped responding to texts and calls. The installers left with no working bathroom and no resolution from Jerod. When I finally reached Jerod at 7:15pm he told me the manufacturer had sent the wrong parts and they would get him the correct parts next week. I stated my mother could not be without a bathroom for over a week and asked that he put her in a hotel.

He stated she could carefully take a bath in the half completed tub until he could get the parts. This is unacceptable. I doubt that she will ever get this bath completed by this company. This man is very unprofessional and a liar.

I wish we had seen the complaints earlier. If you see this stay as far away from this company as possible.

View full review
Cons:
  • Very poor customer servicde
  • Not finishing job
  • Late arrivals
Reason of review:
Poor customer service
Corinthia Sep
map-marker Louisville, Kentucky

Terrible installation, defective heating unit, bad door.

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The new sun room floor was 3 inches lower than the existing floor. The unit for heating and cooling was not in good working order. The door to the outside only closes correctly in spring and fall. Too tight in the summer and too lose in the winter. The stairs and handrail were poorly assembled. They would not honor the verbal contract that the floors would be matched up. They simply did not care to fix it and said that there is nothing that could be done to correct it.
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Loss:
$28174
Cons:
  • Floor is not at the correct height
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Atlanta, Georgia

Worst company EVER! Scammer and Liar

We talk to sunrooms and more at the state fair. Jarrod Hagen (salesman) really he owns the company came out and gave us an estimate.

We decided to move forward. Jarrod took half the money the very next day. We tried to cancel the contract but was told they would have to charge 25% fee because they had ordered the material which the project manager had not been out to measure the job to order material yet. So we went with a patio to avoid fees and just loose money.

Now we can't get refund for the difference of the loan and the price of the patio. We were told by the finance dept that we would recieve a check in 10 days at the end of October. Well it's December and haven't seen it and they won't answer the phone or return phone calls. Joyce just says she will send an email when you can get her to answer the phone.

Do not go with this company. He screws you and his contractors out of money.

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Reason of review:
Pricing issue
Anonymous
map-marker Richmond, Kentucky

Sunrooms And More Installation Review

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No follow up. Very disappointed . Been waiting 8 weeks for some kind of schedule for installation . I have never experienced such lack of interest from a company .
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Reason of review:
Poor customer service
Anonymous
map-marker Louisville, Kentucky

Sunrooms and More will not refund a deposit after I cancelled a contract with them within the cancellation period.

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DO NOT SIGN ANYTHING OR GIVE THIS COMPANY ANY MONEY! I have filed a complaint with the Kentucky Attorney General's Office as well as the BBB in Louisville, Lexington and Cincinnati against Sunrooms and More. I cancelled my contract within the terms/timeline and followed the contract cancellation directions. They will not refund the 50% down payment deposit they received from the bank I financed the project through. Half of the time when I call I get their voice mail message and the other half of the time Joyce answers and says she will give my message to management (Jerod the owner or Andrew the manager). I have NEVER received a return phone call to date (07/24/2015) nor have I received my refund so I can pay back the bank loan. It is going on one month since I cancelled the agreement. The "sales rep" named Jerod that came out to my house was actually the OWNER and when speaking about the work he would say things like he'd have to call the "home office" to get approvals, check stock, etc, all the while he owns the place and is playing a game to pressure you and make you think you need to act quickly. When my local government office, who is trying to assist with recovering the refund, called to discuss the situation with Jerod (the owner) he claimed that he did not know anything about my contract/cancellation even though he sat in my kitchen and dealt directly with me and I also mailed, emailed, and faxed copies of the cancellation letter to their office and spoke with Joyce twice and she stated my file would be updated with my cancellation letter and provided to management. Also, be aware that they claim to be BBB Accredited but only the Florence, KY location is accredited with the BBB. After researching this company further I found they created separate entities for Louisville, Lexington, and Florence so the BBB would have to split the complaints into three different reporting regions. Louisville and Lexington has many, many complaints against them. No reputable organization would conduct business this way. It's a shame that a company like this would scam hard working people and place a family like mine into a financial bind because of greed. Don't be fooled like I was. Heed my warning. Again, DO NOT SIGN ANYTHING OR GIVE THIS COMPANY ANY MONEY! You will regret it, I know I do. Hopefully this review will help save someone else from making the same mistake I made by giving them money and signing a contract that can be cancelled but Sunrooms and More doesn't uphold their end and refund the money.
View full review
Loss:
$15000
Cons:
  • Refusal to refund my deposit after cancellation of contract
Reason of review:
Will not refund my deposit after contract was cancelled

Preferred solution: Full refund

2 comments
Guest

Have you received your deposit yet? I have tried to cancel my contract but cant get a hold of anyone?

He took half of the loan already with out my approval. Have you contacted a lawyer?

Guest
reply icon Replying to comment of Guest-1027414

NO! I have not received my deposit refund yet.

I sent the cancellation letter in on June 24th, it's OCTOBER 20TH and still NO MONEY! I've filed complaints with the BBB, Attorney General's Office and Angie's List. As of today, their Facebook page has been deactivated. I'm assuming it is so no more negative reviews can be posted.

This company is ran by a crook! Please contact State Representative Dennis Horlander at 888-887-**** and reference that you are calling about Sunrooms and More.

Maybe if enough people come together the Attorney General's Office can have more to work with. Good luck to you!

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Anonymous
map-marker Red Bank, New Jersey

Sunrooms And More Patio Enclosures Review from Red Bank, New Jersey

This is the worst company that I have ever dealt with. They are located in Lexington Kentucky.

I contracted them to build me a deck over my patio to keep the rain off the patio and eventually enclose to a sunroom. They said it would take two weeks to complete and would start in two weeks. They showed up to start five months later. During construction the entire deck fell, damaging the existing walls and windows.

After an additional six months, a deck was constructed in a manner that was not part of the agreed design. The deck never kept the water out and the project was never finished. Called many many many many times with no results. After awhile, because of all the leaking every where, the deck became so compromised to the point where one could fall through if stood upon.

I was forced to spend thousands more to have the deck removed and replaced. Sunroom and More took my hard earned money and ran.

Leaving me with a huge mess. Please do not fall prey to Sunrooms and More by contracting their business.

View full review
Reason of review:
Bad quality
1 comment
Guest

I have filed a case with the KY Attorney General's office and State Representative Dennis Horlander is looking for more victims of Sunrooms and More. Please contact Representative Dennis Horlander at 888-887-**** and reference you are calling about Sunrooms and More.

This company owes me $15,000 for a contract I cancelled and I cannot get them to pay me back. If enough people come forward maybe something can be done about this company!

Please call Representative Horlander! I wish you the best of luck.

Anonymous
map-marker Shepherdsville, Kentucky

Horrible craftsmanship, unreliable company, liars and cheats

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We spoke to a salesperson from Sunrooms and More while at the local Home Depot. They tried to sell us a $60,000 sunroom. We told them that was not what we were looking for and finally made them understand that we wanted a conventional stick built addition added where the current deck was. They said they could do it and we gave them a $3000 deposit and we're waiting for building plans and financing before agreeing to do the work. They said they would get back to us in a couple of days with all the information and if we agreed with the financing then we would sign a contract and get started. They cashed our check the next day and didn't get back to us for a week. Once construction started they failed several inspections and had to re-do most of the work. The craftsmanship is cheap and not up to standards. We currently have a room addition that is not level or square. They use caulk to hide all their mistakes. The siding is now buckling and pulling away from the addition and I can't get them to return any of my calls. We had trouble getting them here to work and when they did they would only work a couple of hours and be gone again. They would have materials delivered to the house and they would order twice what they needed then tell us the rest would be returned to the store for credit but I highly doubt it was. We have asked for financial statements regarding our account and can't even get them to produce them. I am afraid that the addition will fall off the house and we will be stuck with a mess that they won't correct. They are nothing but thieves and crooks. Don't trust anything they say to you.
View full review
Loss:
$17000
Cons:
  • Customer service or quality
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

The owner is a crook, as is his wife. The employees however are just pawns in the game for the most part.

They work for the owner, believe his lies and think they are going to make some money doing an honest 12-14 hours per day. In the end even the employees don't stay because they are robbed as well.

The Attorney General of Kentucky obviously doesn't care about the myriads of complaints on this site as well as ripoff report. Not only does he steal from customers and employees, he pays his workers in a illegal fashion, and most are not covered under a Liability nor Workers Comp Policy....I know, I used to work there.

Anonymous
map-marker Hebron, Kentucky

Work Ethics, not finishing job, didn't have approved permit, Lied about everything

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DON'T pay until job is completed! I wish I would have read these complaints before agreeing to have them build my sun room. I gave them 1/2 the money up front. They pushed for the other 1/2 of the money and when I said finish the job correctly the owner got very mad at me. I ended up giving the other 1/2...*** of me! The county inspector came out to my house and saw the room was done. He said they didn't have an approved work permit to do the job! He left a stop work order and a list of things he needed to inspect. I told sun room and more. They said they would fix the items. Now won't return my calls. The job is still not done. Please avoid this company.
View full review
Loss:
$25000
Cons:
  • Not finishing job
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Grandville, Michigan

Do Not Supply Materials To This Company!!! THEY WILL NOT PAY!

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It has now been 200 days since they bought materials from our company. They will not pay for the materials we supplied.

The only time the owner, Jerod Hagen, would talk to us he told us that the home owner he did the work for was not paying him and that is why he couldn't pay us. We now have checked with the home owner to find that was a complete lie. The home owner is happy with the finished product and promptly payed Sunrooms and More but did tell us that they were very dissatisfied with Sunrooms and More. Unfortunately it we are going to take legal action and serve the home owner with a lien on the finished product, what a great Christmas present.

All because Jerod Hagen of Sunrooms and More is a dishonest and very shady business man. Again do not sell to these people, do not buy from these people, they cannot be trusted.

View full review
Loss:
$4143
Reason of review:
Problems with payment

Preferred solution: Receive Payment

1 comment
Guest

Jerod Hagen is a pathological liar. Please do a internet search "wall street journal Jerod Hagen" and see what his National claim to fame is.

He is lying to you, he MAKES every homeowner give a down payment and will not start work unless the financing is complete. He uses the same line on his sales people (who don't stay past 90 days) when they leave. He refuses to pay what he owes employees, why do I not find it odd that he doesn't pay his bills.

Apparently the Attorney General of Kentucky doesn't care about the scam going on here. I know many have contacted them, and they do nothing.

Anonymous
map-marker Blackstone, Virginia

STAY AWAY!!!

My name is Carlos and I started working for Envision Sunrooms and Windows out of Hayes, VA February 1st as a design consultant aka salesman. I was “fired” around mid-July because of me questioning about my paychecks and confronting them with the issues I noticed while working there.

The reason why I really know what is going on is because my sister in law worked for them in Kentucky as well as another friend of mine. Another fellow employee who also quit worked with me here in Virginia and we talked all the time. I just put everything together to find out what really is going on. With that, here is what is really going on with the company.

Sunrooms and More is out of Lexington, KY, the TRUE Envision Sunrooms and Windows. They change their names so when one goes bad they are not associated with each other. They do not have a crew in each state. They just ship their crews to the states of work making the jobs take forever which we, the salesman, tell our customers that we do not subcontract and that jobs take only 6 to 8 weeks.

They claim that they are in 5 states however they are really in one. The office in VA is not even a real office and they don’t even use the same name. We sell stuff and send all the paperwork to Kentucky. They have a system in sales which is a level of importance in customer.

They send the *** leads to fellow salesman and the big ones to the managers. We as salesman only have a limit that we can deduct from the price which may I add, they have a 35% increase in price from what really costs. The customer most of the time will say no to the product and that will call back. The managers then go back and give them an awesome price that the customer can’t refuse therefore making the manager earn commission and the initial salesman gets nothing.

For the customers that did sign up with me, I literally had every customer calling me with complaints. Complaints such as, they took my money without my authorization, it has been 2 months and I haven’t heard anything, I need to talk to your supervisor etc. Once I relay these messages to my managers, they said they would call them but never did. They love to ignore their customers and not take care of anything.

They also say they are registered with the BBB, but have had so many unresolved complaints that they lost their accreditation with them. They don’t keep their employees too long because the smart ones realize it’s a scam and when they confront them, the company fires them (what happened with me). They make it extremely difficult for their employees to receive their paychecks which is usually half a month late. They claim to be a reputable company however they hand write their paychecks and never send them to the employee’s home.

They also get several months late in paying commission hoping that by then the employee is fired and they get to keep the money. When an employee mentions to take them to court, they say you are a 1099 employee so they don’t have to treat you the same, but according to the IRS site, they are misclassified and should be W2 since employees do not make their own schedule and this gets them out of insurance and overtime pay due to working 12 to 15 hours a day 5 and 6 days a week. They also tell the customers that they are financially sound and debt free however different product suppliers has the company in collections and they sometimes have to get another company. Once I was “fired”, I continuously called them for my money and was ignored every single day and lied to.

I have all phone logs and texts of how rude they were and how they ignored me all the time. There is a review on almost every website from a woman named Elisha, ignore that. That is one of the manager’s wife, NOT a customer. Envision Sunrooms and Windows is a scam.

A horrible company that loves to lie to people and take their money and not take care of their employees. The owners are Jerod and Andrew Riddle. They are selfish and extremely rude and have no concept of how to run a company ethically. It is now august 12th and I still haven’t seen my paycheck since July 1st and my 40% of commission I am entitled to.

They have ignored my sister in law as well as my friend and they are also taking them to court. I will be suing them and some of my previous customers are going in on this with me.

Do NOT do business with this company. They are out to steal your money and make you have endless stresses.

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1 comment
Guest

I am starting to think they are paying off people in each state they screw over.

New Jersey, WV, KY.... I have a feeling the list goes on!

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Anonymous

Liars and thiefs....just search Sunrooms and more complaints

I worked there for about 6 months. I can not believe the Attorney General of Kentucky has not shut this criminal down.

He is the epitome of a pathological liar, he absolutely will say anything to get your money. He quotes mortgage rates for refinance that are bogus, and when he shows up to the customers house with the papers he puts on his scammer charm and does his thing. He is scamming the insurance people because he pays everybody on 1099 even though they do not qualify, he circumvents all labor law by doing the same. He pays no matching FICA nor unemployment tax on his employees.

I know several of us have complained to the State, but they seemingly take his side which is bizzare at best. Do not take a job there unless you are willing to stand in the office for hours fighting with these people to get what they promised you.

To anybody I sold one of these rooms to, I apologize as we were lied to as well. Mr.

Hagen is a thief and he take advantage of those who are in the worst financial condition, and lies to all prospective employees. It takes about 90 days from your first sale to understand how hard you got scewed.

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1 comment
Guest

If you have a Facebook look me up.

Misty Gaynor Mitcham

Anonymous
map-marker Louisville, Kentucky

Sunrooms and more didn't finish my shower I'm still waiting for them to come back out to finish

My shower is leaking out of the shower doors water standing in the floor of the shower wall is cracking they even finish grouting the wall the are a company I wouldn't recommend to no one they will lye to u they won't call u back I have been calling the office for four months I have to have some one else to come in to my home to finish there work they are a rip off I am pissed off I thank that I should be payed back some of my money I will tell no one to get sunrooms and more to do any kind of work to there home

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Anonymous
map-marker Louisville, Kentucky

Bad electrical, and leaking water into lower room ect................

Well I had 2 rooms built and have been needing repairs since they have been completed which has been some yrs now .They keep making appts but are not showing up but will call me to see if they showed up.Then it'll be weeks until I hear from them again now I'm to the point of sueing them for the total cost of the rooms having to be completly torn down and done by a respectable sunroom company.so in the comong months I will be filing court papers for delivery to the owner Jerod Hagen to be appear in court .
View full review
Loss:
$70000
2 comments
Guest

We are having the same issues that you are having with sunrooms and more. We have spent almost $17,000 for a room addition that is poorly constructed and has failed several inspections.

Now the siding is buckling and I can't get them to return my calls.

We are considering filing a lawsuit and was wondering if you have had any luck with yourself? We are in Shepherdsville, Ky and would like to talk to you about your experience.

Guest
reply icon Replying to comment of Guest-951723

I don't know if your issue is still unresolved. However, I am dealing with an issue with this company as well.

The company will not refund my money on a cancelled contract. No work was ever done, I cancelled within the three day period. They never returned my phone calls and after I get elected officials and the BBB involved I get a letter from their attorney saying I never cancelled and that they still want to do the work. No way will I allow that to happen.

So the people who are helping me are looking for other like me to try to push the state along with their investigation. Please contact State Representative Dennis Horlander at 888-887-**** and reference that you are another victim of Sunrooms and More.

If we can get enough people maybe we can get resolution! Good luck to you.

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