Sunrooms And More, Lexington Ky, Terrible Experience
My wife and I purchased a patio room from this outfit thru the Home Depot. We thought we would receive a quality product because of the Home Depot name. Little did we know that we would not be able to use the room, AT ALL.
First of all, it is an absolute oven in the summertime. It is all aluminum with single tinted glass. The salesman lied to us and told us the room was the best on the market and could be used YEAR ROUND. Even worse, we tried to put a space heater in the room this past winter and we literally had pools of water on the floor. Not to mention it leaked for a month before someone finally came to fix it. We had to call them 7 times before they actually sent someone out.
We feel like we were completely mislead and quite frankly wish we could have our old deck back because we got more use out of it the way it was! Not to mention we spent over 30k for something we thought would look alot nicer. The installers rushed the installation and they used caulk EVERYWHERE.
After doing some research on the company (way too late), we found out they have almost 30 complaints with the BBB Evidently the owner, Jerod Hagen, was previously in trouble for predatory lending based on a Wall Street Journal article (not surprised). And they clearly have some very disgruntled ex-employees making all this information known on the Internet.
Location: Florence, Kentucky
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Same thing happened to me and why is Home Depot letting them use their name? That is why I fell for it!
I thought it was a lagitament business... man was I fooled!
I have been dealing with them for 6 yrs now.
One lie after another.
$25,000 down the drain!
Misty Mitcham
I didn't see your name in this complaint or if you filed with the BBB if not Please contact me at 502-696 ****.
How can we prevent this crook Jerod Hagen from doing business? This guy is a real crook!! My story is long but ends the same way!!
STAY AWAY FROM SUNCROOKS AND MORE
Same here!!
Same here.
Misty Mitcham
I set up an appointment at the Sunrooms and More booth at the bluegrass fair in July of this year. My appointment was scheduled with Adrienn for the following day at 12 pm.
I took off from work and waited for the representative to arrive. They were a no show and by 5 pm I had not seen nor heard from them. I called the company the following morning and asked to talk to the manager. She was apologetic and guaranteed that she would get back with me the following day.
Three weeks have gone by and I still have not heard from this company. If they will not show up for an appointment, then I certainly will not hire them for installation of a sun room.
Smart. I wish I had never been contacted!!!!!
You are one of the lucky one's. DON'T let them do anything for you
I forgot to add that the salesman promised us that the glass for the windows and doors was almost impossible to break, even hit it with a hammer, and that if they did break for any reason they would be replaced. Guess what?
Dont' use your *** eater around the sunroom, if you pick up a piece of mulch your door will shatter and when you try to get it replaced like your were promised you will be LIED to for months. Then when you contact TEMO for some satisfaction you find out that there is no warranty except against "defects".
And will be told that nobody ever told you the door would be replaced, and that nobody ever told you the warranty covered broken glass. Even though the salesman promised it would be that way.
The principle is that they lie constantly. Their owner has absolutely no hesitiation when it comes to lying.
You need to complain to the State of Ketucky. Call and see who it is you need to speak with.
Call the BBB. Make their lives ***...they are doing this over and over and over.
This sounds very similar to my experience with this with this company. They do a very good job of speaking out of both sides of their mouth.
When it comes to delivering on what they promised though you can keep waiting. Customer service is totally lacking once they have your money. If you call TEMO all of a sudden the story changes and you are the bad guy.
TEMO is just as bad as sun rooms and more. both are Garbage.
they have never even given away the sunroom that they claim to give away. its a bait to get your name and information so they can get into your home. DO NOT PURCHASE ANYTHING FROM THIS COMPANY>>>>YOU WILL BE TAKEN ADVANTAGE OF---jerod and lori hagen are hustlers
No surprise. They're at the state fair EVERY year and use a giveaway SCAM to get out to your house and high pressure you into buying an over priced patio room. Tried it on me and I reported them to the BBB.